BPO Partnerships · Delivery capacity
You keep the client.We extend the floor.
A delivery partner for US and Canadian BPOs. Dedicated offshore teams, managed queues and reserved overflow capacity, run to your standards inside your systems, with the end client staying yours in writing.
- 1
End client
Contracts with you. Deals with one provider.
- 2
Your BPO
Owns the relationship, billing, systems, scripts and KPIs.
- 3
Prime Ad delivery floor
Recruits, employs, trains, supervises and reports.
- 4
Agents
Work in your tools, to your scorecard, on your hours.
Client ownership and non-circumvention are written into every agreement.
Built for
- BPOs hiring faster than they can staff
- Providers with a 24/7 promise
- Teams adding an offshore tier
- New account wins that need seats
- Seasonal and peak-driven programmes
Services
Three ways to add capacity.
Each model draws the line between your operation and ours in a different place. We recommend one after discovery, not before.
- 01You direct. We staff.
Dedicated offshore team
Named agents working only on your programme. You keep process, tools and daily direction; we own recruiting, employment, attendance, facility and infrastructure.
- Agents screened for US-market English
- Your CRM, scripts, KPIs and QA scorecard
- A trained bench behind the active seats
- Attendance and scheduling managed on our side
- 02You set the outcome. We run the queue.
Managed outsourcing
Hand over a queue with a service level. We supply agents, supervision, quality assurance, workforce management, coaching and reporting, and answer for the result.
- Service levels and KPIs agreed in a schedule
- Team leads, QA and workforce management included
- Coaching and calibration with your quality team
- Weekly and monthly reporting in your format
- 03Capacity when your floor is closed or full.
Overflow and after-hours
Reserved capacity for peaks, nights, weekends and seasonal spikes. Our working day covers the North American night, so the shift you find hardest to staff is the one we find easiest.
- Reserved, trained seats rather than best effort
- Scheduled or threshold-triggered handover
- Rolling forecast with a locked planning window
- The same tools and scorecard as your core team
From first call to go-live
Nobody is recruited until the scope is signed.
How a pilot moves from discovery to a calibrated team on live contacts, and where each side owns the next step.
Trigger
BPO: "We won a new account and need ten seats live next month."
Pilot shape
- Small team→
- Fixed period→
- Agreed criteria→
- Review
- 1
Discovery
Headcount · hours · channel · training ownership · management scope
- 2
Solution design
Dedicated, managed or overflow · shift plan by time zone
- 3
Due diligence
Security, continuity and data-handling review
- 4
Scope signed
Statement of work · service levels · protections for both sides
- 5
Recruit and train
Campaign-specific hiring · foundation and client training
- 6
Nesting
Live contacts with joint calibration
- 7
30 / 60 / 90 review
Expand, correct, maintain or exit
Division of control
What stays with you. What we take off your floor.
You keep
- End-client relationship
- Client billing
- Process and scripts
- Systems and data
- KPIs and scorecards
- Brand and tone
- Final say on quality
- Programme direction
We run
- Recruiting and screening
- Employment and payroll
- Facility and connectivity
- Attendance and scheduling
- Team leads and coaching
- Quality monitoring
- Backfill and bench
- Reporting
What changes for your operation
Capacity becomes a decision, not a hiring project.
A partner floor turns a staffing gap into a scoped, reviewable piece of delivery.
- 01
Staffing gap identified
- 02
Scope and success criteria agreed
- 03
Team trained on your playbook
- 04
Seats live to your standards, reviewed at 30, 60 and 90 days
Timelines depend on systems access and training content, which both parties control together.
What we report
The numbers your operations team already runs on.
Reported weekly and monthly, in your format, against the criteria agreed in the scope.
01
Attendance and adherence
02
Quality scores by agent
03
Service level
04
Handle time
05
Schedule fill
06
Attrition and backfill time
07
Calibration variance
08
Escalation rate
How the programme is protected
01Client ownership
The end client stays yours. Non-circumvention is explicit in the agreement and restated for each campaign.
02Permission first
We ask for written confirmation that your end-client contract allows subcontracted delivery before anyone is hired.
03Data handling
Access, device and incident policies are documented and shared for your vendor review before a pilot starts.
04Continuity
A written continuity plan covering connectivity, power and alternate routing is part of the due-diligence pack.
05Change control
No new scope without a written change order. The agreed work does not drift.
06Planned ramp
Forecasts, notice periods and staged changes, so headcount moves in steps both sides can plan around.
Insights
How the work is actually done.
Practical notes on process, written by the people who run it.
- Operating models6 min read
Dedicated team, managed queue or overflow: choosing a delivery-partner model
Three ways a BPO can add capacity through a partner, what each one leaves in your hands, and how to tell which fits the programme in front of you.
Read the article - Launch process6 min read
From signed scope to go-live: how a partner pilot launches
The sequence a delivery-partner pilot follows after signature, who owns each step, and why go-live dates are quoted from access rather than from the calendar.
Read the article - Compliance6 min read
What flows down: compliance and due diligence in a subcontracted programme
In a subcontracted programme the end client's obligations travel through the prime to the partner. What gets asked, who answers for it, and how to settle it per campaign.
Read the article - Coverage5 min read
Covering nights and weekends without staffing your worst shift
A 24/7 promise is easy to sell and hard to staff. How time zones change the problem, and what an after-hours or overflow arrangement needs to work in practice.
Read the article
The process
What each stage produces.
Six stages. Each ends with something written down, so both operations teams know what was agreed and what happens next.
More from Prime Ad Solutions
Tell us the seats you can't fill.
Share headcount, hours, channel and who owns training. We will come back with a recommended model, a shift plan and a pilot outline.