BPO Partnerships · Insights
How the workis actually done.
Practical notes on process: how programmes are scoped, launched, protected and measured. Written by the people who run them.
- Operating models6 min read
Dedicated team, managed queue or overflow: choosing a delivery-partner model
Three ways a BPO can add capacity through a partner, what each one leaves in your hands, and how to tell which fits the programme in front of you.
Read the article - Launch process6 min read
From signed scope to go-live: how a partner pilot launches
The sequence a delivery-partner pilot follows after signature, who owns each step, and why go-live dates are quoted from access rather than from the calendar.
Read the article - Compliance6 min read
What flows down: compliance and due diligence in a subcontracted programme
In a subcontracted programme the end client's obligations travel through the prime to the partner. What gets asked, who answers for it, and how to settle it per campaign.
Read the article - Coverage5 min read
Covering nights and weekends without staffing your worst shift
A 24/7 promise is easy to sell and hard to staff. How time zones change the problem, and what an after-hours or overflow arrangement needs to work in practice.
Read the article
Tell us the seats you can't fill.
Share headcount, hours, channel and who owns training. We will come back with a recommended model, a shift plan and a pilot outline.